Privacy policy

Pro Maxcare Services is responsible for the personal information collected through this website and through service enquiries made to our Dubai team.

For privacy questions or requests, email info@pro-maxcare.com, call 800 776, or write to Garhoud Center Building, Office 07, 1st Floor, 68 Sheikh Rashid Road, Al Garhoud, Dubai, UAE.

We collect information you choose to provide, including your name, email address, phone number, requested service, property or job details, preferred timing and messages. If you become a customer, we may also process service addresses, quotations, work records, invoices, payment status and communications.

The website and its service providers may also receive technical information such as IP address, browser and device type, referral page, pages visited, date and time, and advertising click identifiers. Optional Google advertising measurement is disabled until you allow optional cookies.

• Respond to enquiries and prepare quotations.
• Schedule, deliver and follow up on requested services.
• Communicate about access, safety, timing, payments and changes.
• Maintain business, tax, service and dispute records.
• Protect the website and contact form from misuse.
• Measure advertising performance when you consent to optional cookies.
• Meet legal and regulatory obligations.

We use information where it is needed to take steps you request, perform an agreement, meet a legal obligation, pursue a legitimate business need that does not override your rights, or where you have given consent.

We may share only the information needed with employees, technicians, subcontractors, building or access coordinators, payment and accounting providers, hosting and email providers, professional advisers, insurers and public authorities where required.

If you allow optional cookies or load an embedded map, information may be processed by Google under its own privacy terms. We do not sell your contact details. We do not use enquiry details for unrelated third-party marketing.

Some technology providers may process information outside the UAE. Where personal information is transferred internationally, we take reasonable steps to use providers and arrangements that support appropriate safeguards as required by applicable law.

We keep enquiry information only as long as reasonably needed to respond, follow up and maintain appropriate business records. Customer, invoice and service records may be kept for longer where needed for contractual, accounting, warranty, insurance, safety or legal purposes.

When information is no longer required, we delete it, anonymise it or securely restrict its use where immediate deletion is not possible.

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, alteration or disclosure. No internet transmission or storage system is completely secure, so please avoid sending sensitive information that is not needed for your enquiry.

Subject to applicable UAE law and any relevant exceptions, you may ask for information about our processing, request access or correction, ask for deletion or restriction, object to certain processing, withdraw consent, or request transfer of information where applicable.

To make a request, contact us using the details above. We may need to verify your identity. Withdrawing consent does not affect processing that was lawful before withdrawal. You may also raise a concern with the competent UAE data protection authority.

Our cookie policy explains the necessary session cookie, browser session storage, optional Google Ads measurement and Google Maps controls used on this website.

Our website links to third-party websites and social platforms. We do not control their privacy practices, and you should review their policies before providing information to them.

Our services are intended for adults arranging property services. We do not knowingly collect personal information from children through this website.

We may update this policy when our services, providers or legal obligations change. The effective date at the top identifies the current version.