Terms and conditions

These terms apply when you use this website, request a quotation or book cleaning, hygiene, technical maintenance, fit-out or renovation work from Pro Maxcare Services in the UAE. By confirming a booking, you agree to these terms together with the scope, price and timing stated in your quotation or work order.

If a signed quotation, work order or written agreement conflicts with these website terms, the signed or expressly accepted document takes priority for that service.

A website enquiry is a request for information and does not create a confirmed booking. A booking is confirmed when we accept it in writing, by phone, by message or through an agreed work order.

• Quotes are based on the information, photographs and access details you provide.
• We may inspect the property before confirming the final scope or price.
• A quote remains valid for the period written on it. If no period is shown, ask us to confirm that the price is still available.
• Materials, permits, specialist access, parking and disposal are included only when the quote says they are included.

Prices are stated in UAE dirhams unless we say otherwise. Any applicable VAT will be shown on the quotation or invoice. Payment timing, accepted methods and any deposit will be stated in the quotation or invoice.

Additional work will only be charged when it is outside the agreed scope and you approve it, except where urgent work is reasonably required to make the site safe. We will explain the reason and likely cost as soon as practicable.

You must provide safe and timely access to the property, working utilities where required and accurate information about hazards, building rules and sensitive surfaces or items. Please secure valuables, pets and fragile possessions before the team arrives.

Delays, aborted visits or additional work caused by unavailable access, unsafe conditions or materially incomplete information may affect the schedule and price. We will discuss this with you before proceeding where possible.

We perform services with reasonable care and skill, using methods and products suited to the agreed work. Results can depend on the age, condition and material of the item or property. Permanent stains, pre-existing damage, wear, hidden defects and previous treatments may limit the result.

Please tell the team about known defects and follow any care, drying, ventilation or access instructions provided after the service.

Contact us as early as possible if you need to change or cancel a booking. Any cancellation or rescheduling charge will be communicated before the booking is confirmed or will reflect reasonable costs already committed for your job.

We may reschedule where work cannot be completed safely, access is unavailable, materials are delayed or circumstances outside our reasonable control prevent the visit. We will offer a new time or another reasonable solution.

Inspect the work when reasonably possible and tell us promptly if something is incomplete or not as agreed. Give us a fair opportunity to review and, where appropriate, correct the issue.

Nothing in these terms limits rights or remedies that cannot lawfully be limited under applicable UAE consumer protection law.

We are responsible for direct loss or damage caused by our failure to use reasonable care and skill, subject to applicable law and the agreed service documents. We are not responsible for pre-existing damage, normal wear, hidden defects, inaccurate information supplied to us or loss that was not reasonably foreseeable when the booking was made.

Nothing in these terms excludes liability where exclusion is not permitted by law, including liability for fraud or deliberate misconduct.

The website provides general information about our services. Images and examples are illustrative and do not guarantee an identical result. You may not misuse the website, interfere with its operation, attempt unauthorised access or copy its content for commercial use without permission.

Links to third-party services, including maps and social platforms, are provided for convenience. Their own terms and privacy practices apply when you use them.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai will have jurisdiction, subject to any mandatory consumer rights or dispute process that applies.

Questions may be sent to info@pro-maxcare.com, raised by phone on 800 776, or delivered to our office at Garhoud Center Building, Office 07, 1st Floor, 68 Sheikh Rashid Road, Al Garhoud, Dubai.